Thursday, February 16, 2012

Is Outsourcing To Telemarketers The Right Business Investment?

For a lot of businessmen like you, this is probably a question that you are constantly thinking of. The concept of outsourcing to a telemarketing company is a serious issue, whether you just want to improve your profits or beat your competitors This a huge talk especially in the telemarketing industry. The issues about the quality of service provided by outsourcers, the loss of American jobs to foreign firms, as well as the channeling out of American dollars are serious points to consider. Indeed, these are the reasons why both sides of the economic and patriotic debacle are constantly crossing swords.

The question here is whether we really need outsourcing of our telemarketing services.

While there are people saying that Americans can do the job foreigners do, but do these Americans have the same patience and skills to deal with problems on the phone? Maybe there is a need to answer that.

Yes, it is true that a lot of jobs are leaving the US, but there is a reason for that too, aside from the cheapness. Do many Americans have the skills required for the job, like those in software and engineering? Outsourcing will still be an option, unless there is a way supply that need.

While there are those saying that dollars are leaving the US, yes, it is true, but is that not an issue to be answered by big multinational companies? What about the small and medium scale businesses that need quick information about their markets, but just do not have the budget to pay American telemarketers?

These are just some of questions that need serious thinking.